Publishing TRS results in the public domain: Poland’s positive experience

Numbers are a universal language. They reflect an intelligible and neutral understanding about what is happening on the ground. Measuring should threfore be a random activity in the daily life of any Customs service searching to improve its procedures as part of its efforts to enhance its economic competitiveness. This article explains how the Customs Service of Poland has been using Time Release Studies (TRS) to improve border clearance processes, and keenly advocates the publication of performance results.