Customs brokers in the EU and their management

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It is set out in Article 18 of the Union Customs Code that any person may appoint a customs representative (also called 'customs broker', 'customs agent'). According to the statistics of several EU member states, customs brokers take care of more than 80% of import and export customs declarations. Therefore, they play an important role as an intermediary between traders and customs.

The aim of this course, which is Module 4 of the extensive Customs clearance and trade compliance in the EU training, is to give you an understanding of:

  • general principles of representation and the role of the representatives;
  • the importance of the role of customs representatives for both business and customs;
  • the legal definition of and requirements for customs representation;
  • commercial, transportation and other documents and data related to the international trade transaction - the basis of customs formalities and the actions of customs representatives;
  • the sequence of actions of customs representatives in line of the sequence of import and export customs formalities;
  • the main aspects of customs brokers' management from an importer's perspective.

Lessons

The course consists of three video lessons:

  1. Customs representation: definition and requirements of customs representation; types of customs representation - direct and indirect; customs representation in importation and exportation processes;
  2. Customs brokers’ management (importer’s perspective);
  3. Some further aspects to consider: post-clearance amendment of SAD box 14; also, watch a discussion on aspects of customs brokers' management - contracts, KPI's, communication, etc. (transcript of the discussion is available in Resources).

Task: After watching videos, please dedicate some time to research websites of associations of customs brokers and similar organizations, for example, International Federation of Customs Brokers Associations (IFCBA), The National Organization of Customs Agents (NOCA) in Bulgaria, Lithuanian Customs Practitioners Association (LCPA). What role do they play? 

After doing the task, please take the quiz. In addition, you may read recommended articles - after purchasing the course, you will be given access to the articles on the platform.   

Outcome

At the end of the course, you should know:

  • What customs representatives do and may do, and what requirements apply to their activities;
  • The responsibilities and liabilities of both the representative and the represented person;
  • How to choose the most suitable customs representative and establish a succesful cooperation, focused on minimising customs-related risks and maximising benefits;
  • The concepts of primary and secondary documents of customs clearance.

After successfully completing the quiz (more than 60% of the answers should be correct), you will receive a certificate of completion.

Time

Please plan to dedicate around 2 hours to learning.

The consequences of the actions performed by the representative occur directly for the represented person.

Dr Momchil Antov

The professional knowledge of customs representatives protects the interests of both business and customs, which in turn protect the interests of the state and society.

Dr Momchil Antov

Customs Knowledge Institute: 🔗 Customs Knowledge Institute is an Irish not-for-profit organisation whose mission is to bring together passionate customs practitioners for the purpose of enhancing customs knowledge. 📧 CKI@customsknowledgeinstitute.org  
CustomsClear: we are the customs and trade compliance knowledge marketplace and our goal is to connect knowledge seekers with industry-related experts. Check other available 🔗 courses.

Resources are available after purchase.

Comments ()

Perspective
icon
The long and winding road: pursuing a bad trade decision by a customs officer in the United States
23-01-2025

In the US, the law allows an importer to contest adverse decisions on their customs entries for a number of reasons including differences in appraised value, classification and rate of duty, exclusion from entry and refusal to pay a drawback claim. Anyone who either advises importers or directly pursues what they believe have been incorrect trade decisions made by U.S. Customs and Protection (CBP) knows that the processes can not only be frustrating but also prohibitively expensive.

Ira Reese

€
customs brokers, law
Perspective
icon
The long and winding road: pursuing a bad trade decision by a customs officer in the United States
23-01-2025

In the US, the law allows an importer to contest adverse decisions on their customs entries for a number of reasons including differences in appraised value, classification and rate of duty, exclusion from entry and refusal to pay a drawback claim. Anyone who either advises importers or directly pursues what they believe have been incorrect trade decisions made by U.S. Customs and Protection (CBP) knows that the processes can not only be frustrating but also prohibitively expensive.

Ira Reese

€
customs brokers, law
Topic spotlight
icon
How to build relationship with a customs broker: Step-by-step instructions from a customs official
10-03-2024

Finding the right customs broker can be a huge problem for traders. One may seem to be "your" person, but they may misunderstand you or not listen to you. Another may not have the proper level of knowledge and so on. This article is designed to help you with this search and selection process. You will find answers to the most important questions to ask when looking for a helpful broker.

Rizwan Mahmood

€
customs brokers
Topic spotlight
icon
How to build relationship with a customs broker: Step-by-step instructions from a customs official
10-03-2024

Finding the right customs broker can be a huge problem for traders. One may seem to be "your" person, but they may misunderstand you or not listen to you. Another may not have the proper level of knowledge and so on. This article is designed to help you with this search and selection process. You will find answers to the most important questions to ask when looking for a helpful broker.

Rizwan Mahmood

€
customs brokers
Country update
icon
The future of customs intermediaries in the UK - overview
28-01-2024

Recognising the critical role that customs intermediaries play in enabling international trade for UK businesses, the government issued a consultation that sought feedback on the concept of introducing a voluntary standard. The final phase of the consultation process concluded in August 2023. A significant consensus emerged among stakeholders on the idea of introducing a voluntary standard for customs intermediaries.

Ilona Kawka

€
customs brokers
Country update
icon
The future of customs intermediaries in the UK - overview
28-01-2024

Recognising the critical role that customs intermediaries play in enabling international trade for UK businesses, the government issued a consultation that sought feedback on the concept of introducing a voluntary standard. The final phase of the consultation process concluded in August 2023. A significant consensus emerged among stakeholders on the idea of introducing a voluntary standard for customs intermediaries.

Ilona Kawka

€
customs brokers
Explainer
icon
Customs brokers in Europe: Shaping and establishing a future-proof role
28-01-2024

Case law tells us how importing and exporting SMEs, which do not have in-house customs expertise, understand their role and responsibilities, as well as those of a customs broker. Often, when a dispute arises with customs over penalties imposed on an importer or exporter for an offence, the company claims that it was confident that it had properly fulfilled its obligations by entrusting customs clearance to a professional service provider - the customs broker. The company therefore learns the hard way about its customs-related responsibilities and obligations. What role does the customs broker play in preventing such situations? In this article, we argue that customs brokers need to take on the role of proactive educator and suggest a way to do this.

Enrika NaujokÄ—

€
customs brokers
Explainer
icon
Customs brokers in Europe: Shaping and establishing a future-proof role
28-01-2024

Case law tells us how importing and exporting SMEs, which do not have in-house customs expertise, understand their role and responsibilities, as well as those of a customs broker. Often, when a dispute arises with customs over penalties imposed on an importer or exporter for an offence, the company claims that it was confident that it had properly fulfilled its obligations by entrusting customs clearance to a professional service provider - the customs broker. The company therefore learns the hard way about its customs-related responsibilities and obligations. What role does the customs broker play in preventing such situations? In this article, we argue that customs brokers need to take on the role of proactive educator and suggest a way to do this.

Enrika NaujokÄ—

€
customs brokers
Perspective
icon
Customs brokers and their management: current challenges and the future
14-01-2024

Customs brokers are an important part of the customs ecosystem. Both parties - traders and customs - can benefit greatly from working with these professional intermediaries. Customs brokers take on the complex tasks related to customs clearance, protect and serve the interests of the parties involved while balancing their different needs (e.g. fast delivery vs. thorough control) and save them a lot of time so they can focus on their core activities. This topic is not new, and one might think that these areas of operation should already be established and standardised. However, discussions at the 19th Authors' Meeting showed that there are still more questions than answers in the countries of Europe and America.

customs brokers
Perspective
icon
Customs brokers and their management: current challenges and the future
14-01-2024

Customs brokers are an important part of the customs ecosystem. Both parties - traders and customs - can benefit greatly from working with these professional intermediaries. Customs brokers take on the complex tasks related to customs clearance, protect and serve the interests of the parties involved while balancing their different needs (e.g. fast delivery vs. thorough control) and save them a lot of time so they can focus on their core activities. This topic is not new, and one might think that these areas of operation should already be established and standardised. However, discussions at the 19th Authors' Meeting showed that there are still more questions than answers in the countries of Europe and America.

customs brokers
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