Digitisation of customs processes in business: best practices, challenges and the future

March 13, 2022
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Digitisation of customs processes in business: best practices, challenges and the future

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Following the 9th author’s meeting held on 20 January 2022, this article distils the thoughts of eight participants on the important topic on digitisation of customs processes. They examine today’s trends and discuss what the future holds.

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Can the EU strike a balance between worker protection, innovation and global AI competitiveness?
2025-04-13

Editor's note: Continuing the theme of the previous article (see 'Discussion of the most important AI risks'), the author looks at how the EU is trying to reconcile worker protection, innovation … and global AI competitiveness while taking full account of citizens' concerns. The author discusses a recent opinion of the European Economic and Social Committee (EESC) and shares his findings.

Dr Ramūnas Šablinskas

€
IT systems, databases
Point of view
icon
Can the EU strike a balance between worker protection, innovation and global AI competitiveness?
2025-04-13

Editor's note: Continuing the theme of the previous article (see 'Discussion of the most important AI risks'), the author looks at how the EU is trying to reconcile worker protection, innovation and global AI competitiveness while taking full account of citizens' concerns. The author discusses a recent opinion of the European Economic and Social Committee (EESC) and shares his findings.

Dr Ramūnas Šablinskas

€
IT systems, databases
Point of view
icon
The future of customs: AI, education and the human factor
2025-04-08

With AI advancing rapidly, concerns about its impact on jobs and decision-making are growing. In this engaging interview, Enrika Naujoke and Frank Heijmann explore how AI is transforming customs, … the balance between human judgment and machine efficiency, and why a strong foundation in education might be essential for navigating the AI era.

Frank Heijmann , Enrika Naujokė

IT systems, databases
Point of view
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The future of customs: AI, education and the human factor
2025-04-08

With AI advancing rapidly, concerns about its impact on jobs and decision-making are growing. In this engaging interview, Enrika Naujoke and Frank Heijmann explore how AI is transforming customs, the balance between human judgment and machine efficiency, and why a strong foundation in education might be essential for navigating the AI era.

Frank Heijmann , Enrika Naujokė

IT systems, databases
Point of view
icon
Discussion of the most important AI risks
2025-02-19

The EU Artificial Intelligence (AI) Act was created to manage the most important risks associated with the development and adaptation of this technology. Let’s take a look at the most discussed … risks associated with AI, as identified by various internet commentators, experts and members of the public.

Dr Ramūnas Šablinskas

€
IT systems, databases
Point of view
icon
Discussion of the most important AI risks
2025-02-19

The EU Artificial Intelligence (AI) Act was created to manage the most important risks associated with the development and adaptation of this technology. Let’s take a look at the most discussed risks associated with AI, as identified by various internet commentators, experts and members of the public.

Dr Ramūnas Šablinskas

€
IT systems, databases
Overviews and comments
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On the benefits of AI for society and a use case in customs
2025-01-05

"Happy New Year!" I started a conversation with an AI assistant on the Customs website. "Happy New Year! If you have any questions about customs rules or procedures, I will be happy to help" … it replied. On the last day of 2024, Lithuanian Customs in cooperation with CustomsClear, deployed the AI assistant solution for public use. It is now available to visitors of the Lithuanian Customs website at www.lrmuitine.lt. So far, it covers one topic relevant to the festive period: e-commerce. The number of topics will increase in the future.

Enrika Naujokė

IT systems, databases
Overviews and comments
icon
On the benefits of AI for society and a use case in customs
2025-01-05

"Happy New Year!" I started a conversation with an AI assistant on the Customs website. "Happy New Year! If you have any questions about customs rules or procedures, I will be happy to help" it replied. On the last day of 2024, Lithuanian Customs in cooperation with CustomsClear, deployed the AI assistant solution for public use. It is now available to visitors of the Lithuanian Customs website at www.lrmuitine.lt. So far, it covers one topic relevant to the festive period: e-commerce. The number of topics will increase in the future.

Enrika Naujokė

IT systems, databases
Topic spotlight
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Customs compliance and awareness amongst traders
2024-09-29

It would seem that customs compliance is one of the most complex and pressing issues for all companies and individuals involved in global trade. But is this really the case? Is there a widespread … understanding of how important it is to be aware of customs legislation and regulations and to keep up to date with the frequent changes and innovations? This question was discussed by experts from the EU, the UK, Brazil, Israel, Pakistan and Côte d'Ivoire at the 23rd Author's Meeting. The discussion revealed that many problems hindering customs compliance are similar in many countries. We invite you to read an overview of this discussion below.

knowledge management, risk management
Topic spotlight
icon
Customs compliance and awareness amongst traders
2024-09-29

It would seem that customs compliance is one of the most complex and pressing issues for all companies and individuals involved in global trade. But is this really the case? Is there a widespread understanding of how important it is to be aware of customs legislation and regulations and to keep up to date with the frequent changes and innovations? This question was discussed by experts from the EU, the UK, Brazil, Israel, Pakistan and Côte d'Ivoire at the 23rd Author's Meeting. The discussion revealed that many problems hindering customs compliance are similar in many countries. We invite you to read an overview of this discussion below.

knowledge management, risk management
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